NexeloRefund & Cancellation Policy
Last updated: 27 September 2026
1. Free trial
New accounts can start on a free trial with no payment required. If you cancel before the trial ends, you won't be charged. Trial data is retained for a limited period after the trial ends in case you decide to subscribe.
2. Cancelling a subscription
You can cancel your subscription at any time from Dashboard → Billing, or by emailing support@nexelo.in. Cancellation stops future billing; you keep access until the end of the billing period you've already paid for.
3. Refunds on subscription plans
Subscription fees are billed in advance and are non-refundable for the period already paid, except where required by law or where Nexelo has failed to provide the service due to a fault on our end (e.g. extended unplanned downtime). We don't offer partial refunds for early cancellation mid-cycle.
4. Duplicate or failed payments
If you were charged twice for the same billing period, or a payment was deducted but your subscription wasn't activated, email us with the payment reference from Razorpay and we'll verify and refund the erroneous charge to your original payment method, typically within 5–7 business days of confirmation.
5. On-premise / Enterprise plans
On-premise deployments may involve a one-time setup fee covering deployment and data migration assistance. Setup fees are refundable only if Nexelo is unable to complete deployment on your infrastructure as scoped in your order form. Ongoing subscription fees for Enterprise plans follow the same terms as section 3, unless your order form states otherwise.
6. How to request a refund
Email support@nexelo.in with your company name, the payment date, and the Razorpay payment/order ID. We'll respond within one business day.
This page is a working draft to unblock launch and Razorpay merchant activation. It has not been reviewed by a lawyer — have counsel confirm it matches your actual billing terms before relying on it or removing this notice.